Majority of users struggling to use app

The majority of people impacted by the technical issues are having problems with the Hargreaves Lansdown app.

According to Downdetector, 61% of people are having trouble with the app while 32% are struggling to login and 7% are experiencing issues with the firm's website.

User unable to login for '10 hours'

A user says they have been unable to login to their account for the last ten hours.

Contacting Hargreaves Lansdown on X, the user said: "Not great for a professional company like yours to be down for so long, especially in volatile times like these. Loss of confidence in the platform."

Hi there, we’re currently experiencing technical issues affecting some parts of our website and mobile app. We apologise for the inconvenience and are working to restore our service as soon as possible. Thank you for your understanding, HL Team

Full statement from Hargreaves Lansdown

A statement titled 'Service Disruption' on the Hargreaves Lansdown website reads: "We're currently experiencing technical issues which are affecting some parts of our website and app. This is impacting clients’ ability to transact on their accounts and some of our services are currently unavailable.

"All clients' assets and data are secure and there is no evidence of any cyber incident data breach or system compromise. We're sorry for the inconvenience we know this will cause and are working to restore our service as soon as possible.

"This page will be updated with all the latest information, so please do check back here."

Helpdesk available for clients needing urgent support

Clients who require support have been asked to contact the Hargreaves Lansdown Helpdesk.

"Our Helpdesk is available to take your call but are unfortunately also unable to transact on your behalf," a statement on the website reads. "For urgent enquiries or if you need extra support, please contact us on 0117 900 9000".

More than 800 people report issues this morning

More than 800 people have logged issues with Hargreaves Lansdown's website and app this morning. The technical issues appeared to start from around 6:30am, according to Downdetector.

Technical issues impacting Hargreaves Lansdown website and app

Hargreaves Lansdown says it is currently experiencing technical issues which are intermittently affecting some parts of its website and app. "This is impacting clients' ability to transact on their accounts and some of our services are currently unavailable," it said.