A Vancouver woman says a smartphone she ordered through Rogers never arrived, even though delivery tracking showed the package had been delivered. After repeated attempts to get answers from both Rogers and FedEx, she turned to Consumer Matters for help. The customer says her building's concierge never received the package and that police later helped obtain a signature she says was not hers. FedEx did not respond to Consumer Matters' request for comment.. After Consumer Matter’s reporter Anne Drewa reached out to Rogers, the telecom company provided a replacement device and a two-month account credit. The case comes as the Commission for Complaints for Telecom-television Services reports Rogers received the highest number of complaints during its most recent reporting period. For more info, please go to https://globalnews.ca/bc Subscribe to Global News Channel HERE: http://bit.ly/20fcXDc Follow Global News on X HERE: http://bit.ly/1Toz8mt Follow Global News on TikTok HERE: https://www.tiktok.com/@globalnews.ca?lang=en #GlobalNews